Shipping policy
Red Diamond Apparel LLC
Effective date: August 22, 2026
Thank you for shopping with Red Diamond Apparel. Because some of our products may be produced after you place an order, delivery times include both production and shipping.
Order Processing and Production
Most orders are processed or produced within 2–7 business days.
Processing begins after payment is approved and the order details are confirmed.
Business days are Monday through Friday, excluding recognized holidays.
Processing may take longer during:
- Major sales or promotional events.
- Holiday shopping periods.
- New product launches.
- Supplier disruptions.
- High-volume production periods.
If a specific product has a different production timeframe, that timeframe should be disclosed on the product page or at checkout.
Standard United States Shipping
After an order ships, standard delivery within the United States generally takes approximately 3–8 business days.
Estimated overall delivery:
2–7 business days for production and processing, plus 3–8 business days for shipping.
Estimated total: approximately 5–15 business days after order placement.
Delivery estimates are not guaranteed unless expressly identified as guaranteed.
Shipping Rates
Shipping costs are calculated and displayed at checkout.
Rates may vary depending on:
- Delivery destination.
- Package weight.
- Product type.
- Shipping method.
- Number of fulfillment locations.
Any free-shipping promotions will include applicable conditions and exclusions.
Tracking Information
When your order ships, we will send tracking information to the email address provided at checkout when tracking is available.
Tracking details may take 24–72 hours to appear in the carrier’s system.
Multiple Shipments
Items in the same order may ship separately if they are produced or stored at different fulfillment locations.
When available, separate tracking information will be provided for each shipment.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Please review your shipping information before submitting your order.
If you notice an address error, contact [CUSTOMER SERVICE EMAIL] immediately.
We cannot guarantee changes after processing or production has started.
When an order is returned because the customer provided an incorrect or incomplete address, additional reshipping charges may apply, subject to applicable law.
Shipping Delays
Weather, carrier interruptions, customs processing, supplier issues, and other circumstances can affect estimated delivery dates.
If we determine that we cannot ship your order within the timeframe communicated at purchase, we will notify you and provide any delay, cancellation, or refund options required by law.
If no shipping timeframe is stated for a particular order, we will comply with applicable rules concerning shipment within 30 days or appropriate delay notices and refunds.
Lost, Missing, or Damaged Shipments
If your order appears lost, arrives damaged, or is marked delivered but cannot be located, contact [CUSTOMER SERVICE EMAIL] promptly.
Please include your order number and relevant tracking information.
We may help investigate with the shipping carrier and determine an appropriate resolution based on the circumstances and applicable law.
A carrier’s delivery scan does not automatically eliminate any rights you may have under applicable consumer-protection laws.
International Shipping
International shipping is available only when the destination appears as an available option at checkout.
When international shipping is offered:
- Shipping times and rates will be displayed during checkout when available.
- Customs processing may affect delivery.
- Duties, taxes, and import charges will be disclosed or allocated in accordance with the information shown at checkout and applicable law.
If a country is not available during checkout, we do not currently ship to that destination.
Contact Us
For shipping questions, email Support@reddiamondapparel.com