Refund policy
Refund and Return Policy
Red Diamond Apparel LLC
Effective date: August 22, 2026
We want you to feel confident ordering from Red Diamond Apparel. If there is an issue with your purchase, contact us so we can work toward a fair resolution.
Return Window
Eligible items may be returned within 30 calendar days after delivery.
Return requests submitted after 30 days may be declined unless a different remedy is required by law.
Return Eligibility
To qualify for a standard return, an item must generally be:
- Unworn except for reasonable inspection or trying on.
- Unwashed.
- Free from stains, odors, damage, or excessive pet hair.
- Returned with original tags, when applicable.
- Returned in reasonably suitable protective packaging.
We may decline or adjust a refund when an item is returned in a materially different condition than when it was received, where permitted by law.
Items That May Be Final Sale
The following items may be final sale when clearly identified before purchase:
- Personalized products.
- Customer-specific custom designs.
- Items marked final sale or nonreturnable.
- Certain intimate or hygiene-sensitive merchandise, if applicable and permitted by law.
- Gift cards, except where refunds are required by law.
Final-sale restrictions do not apply when an item is damaged, defective, incorrectly shipped, materially different from its description, or otherwise eligible for a remedy under applicable law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us as soon as reasonably possible.
For faster assistance, we recommend contacting us within 7 days of delivery and providing:
- Your order number.
- A description of the issue.
- Clear photographs of the item.
- Photographs of damaged packaging, if relevant.
Depending on the circumstances, we may offer:
- A replacement.
- A corrected item.
- A refund to the original payment method.
- Another appropriate remedy agreed upon with the customer.
The recommended seven-day reporting period does not eliminate legal rights that apply for a longer period.
Incorrect Size or Change of Mind
Eligible standard merchandise may be returned within the 30-day return period if it meets the return conditions above.
Please review product descriptions and sizing charts carefully before ordering.
For an exchange, we may ask you to return the original item and place a separate order for the preferred size or color.
Return Shipping Costs
If an item is returned because of a change of mind, an ordering mistake, or a size preference, the customer is responsible for return shipping unless otherwise stated.
If the return results from our error, a defective product, damage, or an incorrectly shipped item, we will provide appropriate return instructions and cover reasonable return shipping costs when required.
Do not return an item until you receive return instructions from our customer service team.
How to Request a Return
Email [CUSTOMER SERVICE EMAIL] with:
- Your order number.
- The item you want to return.
- Your reason for requesting the return.
- Photographs if the item is damaged, defective, or incorrect.
If your request is approved, we will provide the appropriate return address and instructions.
Products may be fulfilled from different production locations, so the address listed on the package may not be the correct return address.
Refund Processing
Once we receive and inspect an approved return, we aim to process eligible refunds within 5 business days.
Refunds are issued to the original payment method unless another method is required by law or agreed upon with the customer.
Your bank or payment provider may require an additional 5–10 business days to post the refund.
Original Shipping Charges
Original shipping charges are generally nonrefundable for discretionary returns unless:
- We shipped the wrong item.
- The item was defective or damaged.
- We could not fulfill the order.
- A refund of shipping charges is required by law.
Unshipped Orders and Shipping Delays
If we cannot ship your order within the promised timeframe, we will provide appropriate notice and cancellation or refund options as required by law.
When a legally required refund applies to an unshipped order, we will not require you to accept store credit instead of a refund.
Contact Us
Red Diamond Apparel LLC
Email: [CUSTOMER SERVICE EMAIL]
Phone: [BUSINESS PHONE NUMBER]